The workers who need care most shouldn't be last in line
When teams have to treat every claim with the same level of scrutiny, the cost lands on the people the system was built to support. Genuine claimants wait longer for care and a return-to-work decision. Investigator time gets stretched thin across cases that didn't need it. The backlog compounds with every new claim. By the time a high-risk claim reaches review, the cost has already grown.