The next multi-billion dollar variable in the insurance industry
What if you knew who or what to trust? And what if that saved $30 billion dollars across a single line of business? What would that change for insurers?
The answer is everything.
Kim Garland, former State Auto president, veteran insurance leader, and industry advisor argues that trustworthiness is the newest transformational variable – since credit scoring and telematics – to drive a multi-billion dollar impact on the industry.
Clearspeed’s voice-based risk assessment technology gives insurers the ability to assess trustworthiness of insureds, claimants, and agents at any point in time, projecting savings across the customer lifecycle to the tune of $30 billion (using personal auto as an example).
The case for change is inevitable – and urgent. Garland asserts that early adopters of Clearspeed will win, while laggards will be forced to either adapt eventually, or fail.
Presented at Clearspeed’s 2025 Trust Faster Summit at ITC Vegas, download Kim’s perspective to read more on:
- How billions of dollars in savings can be achieved leveraging Clearspeed
- Why the strain from non-trustworthy (i.e. high-risk) individuals on the current system is unsustainable
- The compound negative effect on industry laggards from early adopters taking action
About the author
Kim Garland is a distinguished insurance executive and Fellow of the Casualty Actuarial Society, possessing more than three decades of executive leadership across virtually every discipline of an insurance company.
Most recently, Garland served as President of State Auto Insurance Company where he guided the company’s integration into Liberty Mutual, and Managing Director of State Auto Labs, the innovation and venture arm of State Auto Insurance.
Prior to State Auto, he was Chief Product Officer for AIG’s Global Property & Casualty Consumer Division, responsible for Product Management, Actuarial, Underwriting, and Business Analytics Organizations for AIG’s Global Personal Auto, Personal Property, Personal Accident, and Warranty Businesses. Earlier, as CEO of United Guaranty, AIG’s mortgage insurance subsidiary, Garland co-led a complete turnaround during the Great Financial Crisis – transforming the company from multi-billion-dollar losses to sustained profitability and a multi-billion dollar sale to Arch Capital in 2016.
Before joining AIG, he held senior leadership roles at Safeco, including the founding of Open Seas, the company’s innovation and product development arm. He began his career in insurance at GEICO in actuarial, product management, and general manager roles.
Garland holds degrees in mathematics from Florida State University and the University of Virginia. An accomplished endurance athlete, he has completed 60 different Ironman and Ironman 70.3 races.
As a member of the Clearspeed Advisory Board, Garland brings an executive lens to how innovation delivers measurable business value—linking both the models and the market. Garland is a uniquely authoritative voice on how technology drives trust and transformation across the industry.
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