Decrease Chargeback Fraud and Enable Quicker Processes
Chargeback fraud is increasing in both frequency and complexity, and can affect any business that accepts credit card payments, regardless of size or industry. Unfortunately, legacy methods of assessing chargebacks for risk are often inconsistent, or require lengthy review processes - frustrating genuine customers, and resulting in billions in financial losses for businesses and credit card companies.
Clear and settle faster
Customers expect immediacy. Compliance needs accuracy. Clearspeed gives you both, helping prevent losses early, and keeping trustworthy customers happy. Clearspeed surfaces hidden indicators of payments or chargeback risk early, and goes directly to the source for a real-time assessment of risk.
- Buyer's remorse
- Family fraud; disputing charges made by a family member
- Subscription disputes
- "Item not received" abuse
- Chargeback rings
- Refund washing
- Synthetic identity abuse
- Weak dispute evidence
- Policy exploitation
- High-risk merchant categories (tech, travel, visitor services, subscriptions)
Clearspeed provides support for uncovering many forms of chargeback fraud:
Get risk insights that you can’t find elsewhere
Quickly clear low-risk transactions
Focus resources on transactions where risk is present
Accelerated Risk Screening
Clearspeed‘s revolutionary new approach to risk assessment by uncovering the presence of risk in the human voice. Using verbal responses to simple yes/no questions - delivered in an automated questionnaire - we analyze the responses against universal vocal characteristics known to be associated with risk. This unique risk measure gives you insight into current risk, and the confidence needed to fast-track low-risk transactions, and focus follow-up where alerted. Our analysis does not use or rely on disparate external data sources.
Easy Insertion into Existing Workflows
The Clearspeed voice-based risk assessment process starts with individuals being presented with the questionnaire on any voice-enabled device. Clearspeed analyzes the individual’s vocal response to the desired question set, quickly identifying and scoring indicators associated with risk. These point-in-time, individualized results are then returned via API or available with the Clearspeed web app. This insight is used to inform next steps in the vetting or investigation process.
“I’m really excited we will be working with Clearspeed as we seek to help our clients enhance the experience of their customers and up the ante in the fight against fraud.”
Learn how Clearspeed can help you validate charge back claims.
Learn more at www.clearspeed.com
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