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Use Case
Voice-Based Risk Assessment for Catastrophic Events
Better assess fraud risk in your CAT claims

Growing catastrophe exposure demands new approaches to managing CAT claims

When catastrophic events strike, carriers face a surge of claims that must be triaged quickly and accurately. Limited investigative resources, time pressure, and scale means every policyholder goes through the same process. As a result, genuine claimants endure a process that is unnecessarily rigorous and costly, slowing down their return to normalcy.

Get trustworthy policyholders on the fast-track to recovery after CAT events

Clearspeed’s in-the-moment risk assessments unlock a new way for CAT teams to quickly understand who or what to trust. Adjusters get clarity on potential fraud in seconds. Trusthworthy policyholders get fast-tracked to restoring their lives, and the ones who need additional scrutiny get it.

Clearspeed supports many CAT needs: 

Opportunistic fraud
  • Pre-existing damage inflation, attribution to old or unrelated damage
  • Exaggerated losses
  • Duplicate claims; Filing with multiple insurers, FEMA, and other relief programs
Contractor & vendor fraud
  • Storm chaser contractors; collusion and inflated scopes and bills
  • Kickback schemes and assignment of benefits (AOB) fraud
  • Phantom repairs
  • Bid manipulation
Lending integrity
  • Missed auto loan payments

Improve cycle times

Increase the number of immediate payments

Fast track low-risk claims

Accurately pay what you owe, and no more

Easy insertion into existing workflows

The Clearspeed voice-based risk assessment process starts with individuals being presented with the questionnaire on any voice-enabled device. Clearspeed analyzes the individual’s vocal response to the desired question set, quickly identifying and scoring indicators associated with risk. These point-in-time, individualized results are then returned via API or available with the Clearspeed web app. This insight is used to inform next steps in the vetting or investigation process.


Clearspeed Benefits

Get faster, more accurate determinations

• Get unique risk insights where data is either challenging to find, expensive to obtain, or lacks accuracy

• Fast-track high-trust applications with confidence

• Forward applications indicating potential fraud for more scrutiny


Boost equity and reliability

• Ensure consistent, fair outcomes across all individuals with objective and unbiased assessments

• Improve the experience for trusted personnel by eliminating unneeded investigation rigor


Optimize resources and investigation spend

• Reduce investigation cycles for applications where trust is high

• Narrow focus of skilled adjusters to applications where potential fraud is found

“Clearspeed brings a new and highly effective approach to screening for claims fraud at scale.”

– Clare Lunn Head of Counter Fraud, Markerstudy

Request a custom demo to see how Clearspeed can help you prepare for CAT events.

Request a demo
TrustFaster
About ClearspeedClearspeed is the market leader for assessing risk in speech. Global organizations trust our highly precise, accurate, and unbiased voice analytics to fast-track low risk while also alerting to possible fraud. Our clients and partners rely on the unique data we provide to improve their risk confidence, reduce their costs, and deliver an improved customer experience.

Learn more at www.clearspeed.com

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