COLCHESTER, UK – June 10, 2025 – MPL, a leader in multi-class insurance, claims, and technology solutions, today announced its partnership with Clearspeed, the global leader in voice-based risk assessment. This collaboration strengthens the MPL Digital Estate, powered by Omnia, embedding Clearspeed’s first-of-its-kind risk assessment technology into MPL’s claims infrastructure offered to insurers. By integrating real-time fraud detection, MPL is setting a new benchmark for trust, transparency, and efficiency in the insurance industry.
A Technology-First Approach to Claims Management
MPL is redefining claims management by delivering real, scalable, and operationally effective technology solutions to forward-thinking insurers, unlike many in the industry that rely on legacy systems or unproven innovations. Serving carriers, brokers/cover holders, the Lloyd’s market, and large self-insured businesses, MPL leverages its position as part of the ERGO Group, one of Europe’s largest insurance organisations, to bring a robust, technology-driven, and secure claims process to the market.
Ian Blackford, CEO & Chief Architect of Change, MPL, commented on the partnership: "At MPL, we don’t deal in vaporware or empty promises—our technology is live, proven, and making a measurable impact today. Partnering with Clearspeed reinforces our mission to bring clarity, security, and speed to the claims process, setting a new benchmark for fraud prevention in the industry. This isn’t evolution—it’s transformation."
Dave Taylor, Head of Fraud, MPL said of the results achieved: “MPL have seen a 50% uplift in the volume of claims that we are able to expedite and proactively settle without any need for investigation alongside a 21% uplift in fraud detection rates; these results have delivered enhanced protection to our clients whilst ensuring a smooth and seamless customer experience.”
"This partnership with MPL exemplifies how our risk assessment technology creates immediate value in claims operations," said Manjit Rana, EVP of Insurance at Clearspeed. "By integrating our highly precise and bias-free voice analytics within MPL's Omnia ecosystem, we're enabling their team to fast-track low-risk claims while simultaneously alerting to potential fraud. The result for insurers and the end user is tangible—it's transformation of the claims journey and the customer experience."
Clearspeed: An Integral Part of the MPL Digital Estate
This partnership ensures Clearspeed is now fully integrated into the MPL Digital Estate, powered by Omnia, MPL’s proprietary technology ecosystem designed to optimise every stage of the claims process. This integration enables:
- Faster Claims Processing: reduction in average claims handling time
- Customer Satisfaction: increase in immediate settlements
- Seamless Experience: does not disrupt customer journey
- Cost Reduction: decrease in investigative spend
- Improved Fraud Detection: lift in fraud referrals at FNOL (first notice of loss)
A New Standard for Claims Management
MPL is committed to advancing the insurance industry with sustainable, technology-backed solutions that deliver real-time fraud detection, automated risk assessment, and enhanced operational efficiency. The integration of Clearspeed into Omnia ensures that fraud detection is not an add-on but an embedded, automated function within MPL’s claims process.
As the industry continues to navigate evolving fraud risks and complex claims environments, MPL remains focused on practical, scalable innovations that support insurers in making faster, smarter, and more secure claims decisions.
About Clearspeed
Founded in 2016, Clearspeed is the global leader in voice-based risk assessment. Its proprietary voice analytics technology identifies potential risk in speech using vocal characteristics universal to all humans, enabling faster, more confident decisions in high-stakes environments. Initially developed for the U.S. Department of Defense, Clearspeed quickly exposes indicators of risk for government and military agencies. Commercially, it helps insurers, financial institutions, and other enterprises assess risks like fraud and insider threats, unlock operational savings, and elevate the customer experience. With broad applications, Clearspeed delivers bias-free, individual risk assessment wherever achieving trust at scale is essential.
Headquartered in San Diego, Clearspeed is used in 37 countries and supports over 60 languages. The company has earned more than 20 industry awards, including CNBC’s World’s Top InsurTech Companies. Learn more at www.clearspeed.com.
About MPL
MPL is a multi-class insurance, claims, and technology provider serving carriers, brokers/cover holders, the Lloyd’s market, and large self-insured businesses. As part of the ERGO Group, MPL combines deep industry expertise with scalable, operationally effective technology solutions, eliminating inefficiencies and transforming claims management. For more information, visit www.mplclaims.com.
###
