After a 29% increase in fraud prevention in 2023, Allianz's personal lines business has partnered with voice analytics tool Clearspeed to enhance its fraud detection capabilities moving forward.
Allianz noted that fraud tactics have "rapidly" evolved with fraudsters adapting to pursue new scams, an increase in moped crash for cash fraud and shallow fakes was listed as an example.
Additionally, cases where apps were used to distort images, videos and documents increased by 300% between 2022 and 2023. This was said to be the "latest big scam" to hit the industry.
Allianz cited a case where a photo posted by an individual of their van on social media was edited to look like there was an accident, and then a claim was made in their name.
LV, which is part of Allianz Personal, received images of his vehicle from the fraudsters, showing the front bumper had been cracked in the alleged accident, along with a false repair invoice totalling over £1000.
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