Clearspeed Partners with 1st Central
Deal value: N/A
Date announced: 24 March
Clearspeed has partnered with 1st Central, providing its voice-based risk assessment into 1st Central’s claims processing workflow, aiming to to accelerate the settlement of legitimate claims while also boosting fraud detection.
1st Central has implemented Clearspeed’s technology across some of its motor claims processes. Paul Priestley, counter fraud director at 1st Central, said: “We have a proactive approach to fraud prevention and the use of this technology reinforces our stances in protecting honest customers.
“We must constantly innovate and re-invent how we work for efficiency and tackle this massive fraud challenge – but without disrupting the customer experience. “Clearspeed is delivering really positive outcomes for our customers. We’re seeing great benefits internally because we want to efficiently screen as many claims as possible without impacting on genuine customers, and this is an excellent tool to achieve that balance.“
Clearspeed technology integrates into customer interactions or workflows and invites customers via text, email or call centre transfer to respond to a short set of automated yes or no questions by phone. Clearspeed’s voice technology analyses and scores the responses to identify the presence of vocal characteristics associated with risk, allowing 1st Central to triage claims. Where risk is low, individuals can be accelerated through the process, freeing up resources to focus on the cases alerted as high risk.
Read more at Insurance Post.
