Leading insurtech Zego has renewed its partnership with Clearspeed, reinforcing its commitment to fast, fair, and fraud-resistant claims handling.
The collaboration strengthens Zego’s data-led approach to motor insurance and marks an expanded use of Clearspeed’s voice-based risk assessment technology across its growing customer base.
Zego, founded in 2016, has built a strong reputation for flexible, app-based cover, originally focused on commercial motor insurance. Its entry into the private car market has seen rapid uptake, contributing to a 60% increase in UK growth in June 2025 alone. With demand rising, Zego continues to invest in solutions that enhance both efficiency and customer experience.
By integrating Clearspeed’s technology into its motor claims process, Zego can fast-track low-risk claims and route higher-risk cases to investigators. The approach uses automated yes/no voice questions, with Clearspeed’s analytics assessing vocal characteristics to assign a risk level. The result is a quicker, smarter triage process that reduces fraud exposure and improves service outcomes.
Ian Kershaw, VP of Customer Service, Claims and Fraud at Zego, commented: “We’re able to fast-track low-risk claims, streamline the time to payment for our customers, and focus our adjusters on those that need more attention. We’re driving internal efficiency and delivering a better customer experience, while still effectively mitigating fraud.”
Since embedding the solution, Zego has reported a tenfold increase in claim abandonments where suspicious activity was likely, average fraud savings of £550 per claim, and successful disruption of organised fraud rings.
Manjit Rana, EVP of insurance at Clearspeed, added: “This renewal isn’t just about claims – it’s about being smarter together. By combining our technologies, we’re delivering operational efficiency, reducing fraud, and helping customers get back on the road faster.”
This was originally published by ILC.
