Workers’ compensation insurer Pinnacol Assurance has partnered with Clearspeed, a company offering voice-based risk identification solutions.
The technology helped Pinnacol re-engage with injured workers and augmented the traditional paper mail process with Clearspeed’s automated, voice-based questionnaire. Individuals are invited—via text, email, online portal, or call center—to answer a short set of automated yes/no questions. Clearspeed’s voice analytics engine analyzes each response, providing real-time insight without needing personal or medical data.
With the success of this early phase, Pinnacol plans to expand Clearspeed’s use, including First Notice of Injury and verification in structured settlements.
“Our partner Pinnacol understands that when people are recovering from an accident, the last thing they need is complexity. Together we’ve created a process that builds trust and helps workers engage throughout their recovery. This partnership also marks a major milestone for Clearspeed in the U.S. insurance market, as we expand beyond our leadership in P&C to support more lines of business and more people in moments that matter.” – Alex Martin, CEO of Clearspeed.
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